Our call center, customer support, and outsourcing services are designed to match unique business requirements. We provide responsive, expert assistance that improves customer experience and streamlines your operations for sustained performance.
We aim to be the global leader in the BPO service industry. Our precise BPO solutions are all set on making new standards in call center services, customer support, social media management, and many more. Through innovation and strategic solutions, we are creating a lasting impact on our clients’ success.
Since our founding in 2017, Call Point Business Solutions LTD has been dedicated to transforming the outsourcing industry in Bangladesh. With more than seven years of industry experience in SME Support, we have earned a strong reputation for delivering exceptional service. We have served more than 350 companies worldwide, across various industries. Most of our clients are from Australia, the UK, the US, and Canada. Equipped with a team of passionate professionals, we continuously innovate and adjust to meet the evolving demands of our clients. At Call Point, our commitment is to provide top-tier offshore outsourcing services with the highest quality and cost efficiency
Our Services
Our team of expert agents is trained for accuracy, timely delivery, and continuous improvement. They are highly dedicated to improving customer satisfaction, and reduce turnaround time in the most cost-effective way.
Interact with skilled professionals across diverse functions without the cost of in-house staffing and training. Our team adapts to your time zone, keeping your operations running around the clock.
We provide custom BPO solutions that scale as your business demands change. If you face seasonal challenges or a growing customer base, we quickly adjust our methods without compromising service quality.
Muhammad Reazul Islam Refat2025-07-05Trustindex verifies that the original source of the review is Google. A well decorated thousand mega Pascal Pressure Cooker! Solar and Roof Care2025-05-27Trustindex verifies that the original source of the review is Google. Its a call center based in Dhaka , Bangladesh but they dont want to work with Bangladeshi client, the judge the book by the cover. // Reply for the owner: you never even gave me any price.How come you know that all bangladeshi client look for affordable price not premium service.just because some of your bangladeshi client were not good enough for you all bangladeshi are bad. Ahnaf Abid Shafi2025-02-14Trustindex verifies that the original source of the review is Google. First off all the invironment is top notch. like the people and the treinis and very freindly and help full. any time any prob there are always people who are ready do help u at any given time, and most certainly on the break time the foods that are provided never seize to amaze you. every day you never know what you'll get but what ever it is it is always tasty and exciting! so far so good lets see what the futere holds for them. may Allah bless all! Sabbir Ahammad2025-02-13Trustindex verifies that the original source of the review is Google. Maybe not a giant company yet...but this place is lovely & friendly. STEVEN WILSON2025-02-13Trustindex verifies that the original source of the review is Google. Working as an agent at Call Point Business Solutions has been a fantastic opportunity. The staff is supportive, the training is excellent, and the workplace is friendly and motivating. I have learned a lot from my time here, and I am thankful for the opportunities for development. The management is always available to guide us and help us succeed, which makes it easy for me to perform to my best abilities. If you are looking for somewhere to grow, learn new skills, and be part of a fantastic team, CPBS is the right choice! Shahid Shahriar2025-02-13Trustindex verifies that the original source of the review is Google. Call Point Business Solution sets the gold standard in telemarketing! Their professionalism, unmatched communication skills, and results-driven approach truly impressed me. The working environment is incredibly positive, with a supportive team and friendly colleagues who make every day enjoyable. They go above and beyond to deliver outstanding results while fostering a client-focused and collaborative atmosphere. Highly recommend their services and workplace!. showrov rizan2025-02-13Trustindex verifies that the original source of the review is Google. Gald to be a part of the this company. It not only supporting me in financial ways but also helping me developing my overall skill in communication and sales. And the environment is good. Everyone is so friendly and helpfull. So yah i think its a really one of the suitable place to start a career in telemarketing. Golam Rabbani2025-02-13Trustindex verifies that the original source of the review is Google. I went to work at a company where, during my interview, they told me that my training period would last five days. After that, I would be paid for my work. However, they made me work for 10-12 days without any pay. Then, after all those days of work, they told me that I was not selected for the job. If I wasn't selected, then why did they make me work for so many days? This happened about a year ago when I was in a very difficult financial situation. I worked tirelessly, even staying up all night without food, hoping to receive my salary after a month. I even borrowed money from others just to keep working there. Their behavior was extremely unprofessional and inhumane. I will never forget how they treated me like nothing. I don’t usually comment on companies, but I feel it's important to warn others. There are many good companies out there, but this is not one of them. If you don’t believe me, just try working there for a few days—you will see for yourself. They said I couldn't do the job, but I had at least a year of experience in a much better company. Meanwhile, their English customer management skills were worse than mine. 😅😅 I sincerely request that companies stop exploiting people like this. It’s unfair and unethical.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
We maintain strict access controls and regular audits to ensure data security. Our security protocols comply with global standards such as GDPR and ISO 27001 to safeguard your customers’ sensitive data.
Yes, we always sign NDAs and SLAs to keep your information safe and maintain quality. This helps build trust among our clients and reflects our full commitment to excellence.
We are a team of professionals with about seven years of experience in the BPO industry. Each member of our team brings strong experience in managing diverse BPO operations and works with dedication toward your business growth.
We offer completely transparent pricing models with no hidden fees to surprise you down the road. No setup fees. No unexpected charges. Just clear, upfront pricing.
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We help companies scale with top-tier outsourcing services, ensuring efficiency, cost savings, and business growth.
We help companies scale with top-tier outsourcing services, ensuring efficiency, cost savings, and business growth.
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