Call Center Outsourced
Customer Support Service
Provider For SMEs
Enjoy Our Best Call Center Outsourced Customer Support Service to meaningful connection between Bands and Consumers at Lower Cost in USA, UK, AU & Canada.
Solar Lead Generation
Amazon Seller
Customer Support
Solar Lead Generation
Solar Lead Generation
Amazon Seller
Customer Support
Solar Lead Generation
Energy Efficiency Rebates Product Lead Generation
Outsource Social Media Service
Telephone Answering
Services
Energy Efficiency Rebates Product Lead Generation
Outsource Social Media Service
Telephone Answering
Services
Live Chat Support
Service
Commercial Cleaning
Lead Generation
Outsourced
Receptionist Service
Live Chat Support
Service
Commercial Cleaning
Lead Generation
Outsourced
Receptionist Service
“Call Point Business Solutions
Ltd - Your Gateway to Excellence
in Customer Support and Call
Center Outsourcing!”
Our Services
Call Point Business Solutions is an international Call Center based in Dhaka, Bangladesh. It is a center of excellence in the BPO.
We are certified by
Cost Effective 24/7 Global Outsourcing Customer Support Service From Call Point Business Solutions
Improve satisfaction with 24/7 support by outsourcing your team. Contact us to explore the possibilities!
Who is Call Point Business Solutions?
Call Point Business Solutions is an international Call Center based in Dhaka, Bangladesh. It is a center of excellence in the BPO industry for both the clients who have taken service and agents who have worked for this company. Call Point started its journey in 2017 since then it has benefited all types of international companies by making offshore outsourcing affordable and effective.
We have served over 350+ small, medium and large-sized companies worldwide from different industries. We have helped to grow many small-sized businesses to medium-sized businesses and many medium-sized businesses to large businesses.
Call Point has served different markets such as businesses from Australia, the United Kingdom, the United States, and Canada. We have always ensured excellent client satisfaction with our service whether it’s Lead Generation, Customer Support, Back-office support, Appointment Setting, or Survey Collections.
Unlock Business Growth with Outsourced Customer Support
Increase Your Profits with Customer Support Outsourcing
It Provides Additional Coverage
We offer comprehensive support consultant services
Call Point Business Solutions handles the entire recruitment, onboarding, and training process for your support consultants. We leverage your knowledge base (or help you build one) to ensure the consultants are up-to-speed on your specific requirements. You control the level of involvement – we can handle everything or collaborate closely to find the ideal talent for your needs.
We Prioritize Quick Responses
We Can Communicate in Over 60 languages
Our DNA is infused with a focus on the customer
At Call Point Business Solutions, customer centricity is in our DNA. We guarantee superb customer care outsourcing solutions because your success is our priority.
Secure your data with a digital zip lock.
Rest assured, Call Point Business Solutions is certified with PCI/DSS & ISO/IEC 27001:2013, ensuring the safety of your data. With this peace of mind, you can focus your resources on managing and expanding your business.
Discover top-tier support service outsourcing solutions: What does Call Point Business Solutions provide?
- 24/7 Support
- 60+ Language
- Dedicated or shared support team
- 7 Years’ Experience
- Assure Data Security
Meet Our Expert Management Team: Leadership Committed to Your Success
MD Mehedi Islam Hriday
Team Leader
Jisan Ahmed Joy
Team Leader
MD Mahbubul Islam
Team Leader
Khalid Bin Walid
Team Leader
Md Ruhul Amin Rakib
Business Development Manager
Wakif Ahmed
Business Development Manager
Minhajul Islam
Floor Manager
Shadman Kabir
Campaign In Charge
Kamran Hossain Sifat
Shift In Charge
Dewan Shuvra
Shift in Charge
Sanjida Akter Amena
Operation Manager
H M Asif Parves
Managing Director
Mirazul Islam
Chairman
- What is Customer Service?
- Customer support is the helping hand businesses offer to their customers. It includes answering questions, solving problems, and guiding them through using a product or service. They can be reached by phone, email, chat, or social media, and their goal is to make sure you have a positive experience.
- How to Outsource Customer Service?
- To outsource customer service effectively, first, define your needs and goals. Research potential service providers, considering factors like reputation, expertise, and cost. Clearly communicate your expectations and establish robust communication channels. Set performance metrics and monitor progress regularly. Lastly, maintain a strong partnership through feedback and continuous improvement efforts.
- Why do companies outsource customer service?
- Companies outsource customer service to save money on staff, training, and infrastructure. Outsourcing allows for 24/7 availability and wider language coverage. It also frees up internal resources to focus on core business activities.
- How much does it cost to outsource customer service?
- The cost of outsourcing customer service depends on location, complexity, and expertise needed. It can range from $5 to $50 per hour, with lower rates in developing countries. But keep in mind that cost can impact quality. Contact us operations@callpointbusinesssolutions.com for our price.
- What are the outsourcing customer service benefits?
- Outsourcing customer service can save businesses money on hiring and infrastructure. It also allows for wider coverage (think 24/7 support or multiple languages) and access to specialized agents. By letting a qualified provider handle customer interactions, you can focus on your core business while potentially improving customer satisfaction and loyalty.
We love our clients!
What will the cost of service be for you? Request a call, and we will get back to you within minutes.
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Enviro Master
