Simplify HR Operations With Outsourced HR Services

Reduce routine HR workload without building every HR function in-house. Call Point Business Solutions provides HR outsourcing services for recruitment administration, candidate screening, onboarding, employee records, payroll administration, HR documentation, and other defined HR processes.

2017

Established

500+

Client Served

200+

Team Members

120+

Active Campigns

24/7

Operations

What HR Challenges Can Outsourcing Help Solve?

HR outsourcing services can help businesses manage routine HR tasks that become difficult to handle as teams, hiring activity, and administrative requirements grow.

What HR Services Can You Outsource?

Our HR outsourcing services cover structured, day-to-day HR tasks such as recruitment administration, candidate screening, onboarding support, payroll administration, employee records, and HR documentation.

Payroll Administration

Support payroll-related tasks, employee data updates, timesheet records, and routine payroll documentation based on your defined process.

Recruitment Administration

Manage job applications, candidate records, recruitment documentation, and other administrative tasks throughout the hiring process.

Candidate Screening

Review candidate profiles against your defined requirements and organize suitable applicants for the next stage of recruitment.

Interview Scheduling

Coordinate interview times, candidate confirmations, hiring-manager availability, and follow-up communication to keep recruitment moving.

Employee Onboarding Support

Assist with onboarding checklists, document collection, employee information updates, and other administrative setup tasks.

Employee Record Management

Keep employee files, HR records, databases, and approved information organized and updated according to your internal procedures.

HR Documentation

Prepare, organize, update, and maintain HR documents using your approved templates, policies, and internal workflows.

Compliance Administration

Support compliance-related recordkeeping, checklists, documentation, and administrative processes based on your company's defined requirements.

How Our HR Outsourcing Process Works

We follow a structured process to understand your HR requirements, set up the right workflow, and deliver ongoing support based on your existing systems and procedures.

Assess Your HR Requirements

We identify the HR tasks, workload, systems, service hours, and support requirements you want to outsource.

Define the Workflow

We document responsibilities, process steps, approval points, communication methods, and expected outputs.

Set Up and Train the Team

Assigned team members receive process training and controlled access to the systems needed for their tasks.

Launch HR Support

The team begins managing the agreed HR activities according to your workflow, schedule, and reporting requirements.

Monitor and Improve

We review task quality, track performance, collect feedback, and adjust the workflow where needed.

HR Technology and Secure System Access

Our HR outsourcing team can work within your approved HR platforms, payroll systems, recruitment tools, and internal workflows while following controlled access and data-handling procedures.

Industries We Support

Our HR outsourcing services can support businesses across industries where recruitment, employee administration, documentation, and workforce coordination create ongoing operational workloads.

E-commerce and Retail

Manage HR administration for customer service, fulfillment, operations, and remote teams as staffing requirements change.

SaaS and Technology

SaaS & Technology Support growing teams with recruitment administration, onboarding coordination, employee records, and recurring HR processes.

Real Estate

Support property businesses with recruitment coordination, employee administration, payroll support, and organised HR records.

Healthcare Services

Assist with defined HR documentation, employee records, onboarding administration, and recruitment support.

Professional Services

Provide additional HR administrative capacity for consulting firms, agencies, accounting businesses, and other service organisations.

Renewable Energy

Support growing operational and sales teams with recruitment administration, onboarding, records, and routine HR coordination.

Commercial Cleaning

Assist cleaning companies with employee information, recruitment administration, onboarding records, and payroll-related support.

Marketing & Sales Agencies

Support expanding agency teams with candidate coordination, employee administration, documentation, and onboarding processes.

Why Choose Call Point for HR Outsourcing?

Call Point Business Solutions combines structured BPO operations with flexible offshore support. We build HR workflows around your existing processes instead of forcing your business into a generic operating model.

Our team handles defined HR administration tasks using your workflows, procedures, templates, and approval requirements.

We use role-based access, restricted client-data permissions, and secure credential handling when working within approved client platforms.

Β Add HR support capacity as recruitment activity, employee numbers, and administrative workloads change.

Supervisor checks, task reviews, KPI tracking, client feedback, and performance reporting help maintain consistent service delivery.

Established in 2017, Call Point supports businesses across the United States, Australia, the United Kingdom, Canada, New Zealand, and other English-speaking markets.
call point bpo team

Trusted by Businesses Across Multiple Industries

Call Point Business Solutions has supported more than 500 clients and currently manages more than 120 active campaigns across international markets. Our clients use our teams for customer-facing, administrative, sales, financial, technical, and other outsourced business processes.

Hear From Our Clients

We felt that they came to us with hope and so we stood beside them with care. Now they share how our support changed their journey.

David Devereux St Thomas' Hospital

I hired them for lead generation and got exceptional service! They did their own research on the industry and customers. They were professional with their work and generated leads for me well before the deadline. Will definitely work together in the future.

Ron Lokaisingh Venergy Australia

Our experience with this BPO firm was outstanding. We hired two virtual assistants; they are very efficient with their work, and they were trained professionally. I am extremely satisfied with their work!

Isaline Tonett Enviro Master

We hesitated a lot before getting their services for our company. However, they completely proved us wrong with their work ethic and efficiency. With their help, we were able to solve frustrating problems with effective solutions.

James Macgowan Ron Lokaisingh

Call Point experts are consistent in providing high-quality leads. Their expertise in this industry is truly amazing. They understood our needs properly and even brought out flaws we didn’t know about.

Frequently Asked Questions

How experienced is your team in managing outsourced HR processes?

Our virtual assistants are fully trained and ready to support your business anytime you prefer. We handle the onboarding and continuous training of experienced virtual assistants. So, you don’t have to worry about the training and expertise.

Absolutely! Our every virtual assistant signs strict NDAs and contracts. It is our top priority to ensure your business information remains secure and confidential during your journey with us.
Yes, of course! You can request virtual assistants with specific skills. For instance, a virtual graphic designer, assistance for customer support, bookkeeping, and so on. We will work closely with you to choose the best virtual assistant for your business specific needs.
Our virtual assistants are ready to work with you 24/7. However, you can choose virtual assistant hours according to your business requirements. Whether you need part-time or full-time schedules, we ensure customized support.
Yes, our virtual assistants adjust schedules to match your preferred time, making collaboration smooth and hassle-free.
Virtual assistant pricing depends on factors such as required skills, working hours, workload, team structure, training requirements, systems used and reporting requirements. Call Point provides customized quotations based on the defined service scope rather than applying one package to every business.
Call Point uses role-based access control, password-protected systems, restricted client-data access, secure credential handling and controlled access to client platforms. Access can be limited according to the responsibilities assigned to each team member.
Yes. Existing standard operating procedures can be used during training and workflow setup. If a process requires specific steps, approval points, naming conventions, templates, or reporting rules, these should be documented before service delivery begins.

Reduce HR Workload With a Structured Outsourcing Team

Give your internal team additional capacity for recruitment administration, onboarding, employee records, payroll administration, and recurring HR tasks. Tell us which processes are taking up your team’s time, and we can help define an outsourced HR support model around your existing workflow.

Explore Our Related BPO Services

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