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BPO Services for Cleaning Companies

Keep your cleaning teams focused on their work. We will manage the support tasks. Hire an outsourced team for customer support, lead generation, appointment setting and back-office duties.
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2017

Established

500+

Clients Served

200+

Team Members

120+

Active Campigns

24/7

Operations

IT support team collaborating to manage technical support tasks

Your Cleaning Team Is Busy. Who Is Handling Everything Else?

A property manager calls while your supervisor is on-site. At the same time, a new prospect requests a quote, an existing customer wants to change a service time, and three older leads are still waiting for follow-up.

By the end of the day, the cleaning work is complete, but the office workload has grown.

This is a common scaling problem for cleaning companies. Owners and managers start spending more time answering calls, updating spreadsheets, chasing leads and coordinating routine tasks instead of managing customers, teams and business growth.

Call Point helps take that pressure off by handling customer communication, appointment setting, CRM updates, lead follow-up and routine admin around your existing workflow.

What Cleaning Business Processes Can You Outsource?

Cleaning companies can outsource customer-facing, sales and back-office tasks that do not require an employee to be physically present at the cleaning site.

Customer Support & Call Answering

Keep customer enquiries moving while your team is working. Our support team can handle routine calls, emails, service questions, messages, complaints and customer follow-up based on your procedures.

Cleaning Lead Generation

Build a more consistent prospecting process for your commercial cleaning business. We can research target companies, identify relevant decision-makers, organise prospect data and support outbound lead-generation campaigns.

Appointment Setting

Turn prospecting activity into qualified conversations. Our team can conduct outbound calls, follow approved scripts, qualify potential clients, follow up prospects and schedule sales calls or cleaning walkthroughs.
virtual-assistant

Virtual Assistant Support

Reduce everyday administrative pressure. A virtual assistant can help manage inboxes, calendars, booking requests, customer records, appointment changes, routine follow-up and internal coordination.
Back-Office Outsourcing

Back-Office & CRM Support

Keep your business records organized as your customer base grows. Our team can manage CRM updates, data entry, lead records, documents, reports, database maintenance and other repetitive administrative tasks.

Accounting & Bookkeeping Support

Give your internal team additional support with routine finance administration. Services can include bookkeeping support, invoice processing, accounts payable, accounts receivable, expense tracking and financial data entry.

Benefits of Outsourcing Cleaning Business Operations?

Outsourcing selected business processes gives your cleaning company additional capacity without requiring every administrative, sales or support role to be built internally.

Give customers and prospects a defined point of contact instead of leaving enquiries until someone returns from a job site.

Maintain prospect research, outbound calling and follow-up even when your internal team is focused on service delivery.
Move repetitive tasks such as CRM updates, data entry, inbox management and routine coordination away from owners and senior employees.
Add support capacity as your cleaning business takes on more customers, locations, contracts or sales activity.
Add support capacity without the full cost of recruiting, training, equipping, and managing more local employees.
IT support professional handling technical requests and user issues

How Our Outsourcing Process Works

We keep setup simple, from defining your needs to preparing your team and launching support around your existing workflow.

Tell Us What You Need

We identify the tasks, hours, tools, and support your cleaning business needs.

Set Up Your Team

We prepare the right team, workflows, scripts, and system access.

Launch and Improve

Your team starts work while we monitor performance, reporting, and quality.
IT support team collaborating to manage technical support tasks

Why Cleaning Companies Choose Call Point

Your outsourcing provider should do more than supply people. The team needs to understand the process, follow your procedures and give you visibility into the work being completed.
Call Point Business Solutions has provided outsourced business support to international clients since 2017.
Our operational model can support businesses that need coverage across different markets and time zones.
Our quality process includes agent monitoring, call and task reviews, KPI tracking, supervisor checks, client feedback, coaching and corrective action where required.
Call Point uses role-based access controls, password-protected systems, restricted client-data access and controlled access to client platforms.
Combine customer support, sales, virtual assistance, back-office, accounting and other outsourced functions through one BPO provider as your requirements change.

What Our Clients Say

Add flexible capacity across support, sales, technical, and back-office functions while keeping your internal team focused on higher-value work.

Baz Sad Founder, Zoom Office Cleaning

Been using Call Point Business Solutions to line up appointments for my commercial cleaning biz and honestly? They're crushing it. Nick and his crew know exactly what they're doing – they keep sending me solid leads that actually turn into paying customers. No more wasting time chasing dead ends. Nick's team does the heavy lifting and gets me in front of people who actually want their offices cleaned. Game changer for my business. Highly recommended.

Sean Founder, Dust In Time

Most of my time goes into running the cleaning business and making sure our customers are happy. The problem was finding enough time to chase new opportunities. Leads would come in, but we couldn't always follow up as quickly as we wanted. Call Point helped us put a proper follow-up process in place and keep conversations moving. It's taken a lot of pressure off me and given us a more consistent approach to finding new work.

Andrew Lee Owner, EnviroClean OZ

We had the experience and capacity to take on more commercial cleaning contracts, but reaching the right decision-makers was taking up too much of our time. Call Point helped with prospect research, outbound calls and appointment setting. Instead of spending hours trying to reach potential customers, our team could focus on qualified conversations and preparing proposals. It's given our business development efforts more structure.

Tobias Guerriero Founder, The Cleaning Company Gold Coast Pty Ltd

When you're managing several cleaning jobs, you can't always stop to answer every phone call. We needed someone to handle customer enquiries without constantly pulling our team away from their work. Call Point helped us manage incoming calls and customer follow-ups. Having that extra support has made our daily operations easier, and our team can spend more time looking after clients instead of catching up on missed messages.

Adrian Lee Owner, Action Detail Cleaning

As our cleaning business grew, so did the amount of work happening behind the scenes. Emails, appointment changes, customer details and general admin were taking more time than expected. Working with Call Point gave us extra support for those everyday tasks without having to hire another full-time employee locally. It has made the office workload easier to manage and freed up more of my time for the business.

Nish Attanayake Founder, Optimus Facility Services

Running a facility services business means keeping track of a lot of moving parts. We were spending too much time updating records, organising information and handling repetitive office tasks. Call Point helped us take some of that workload off our internal team. Our managers now have more time for clients and service delivery, while the day-to-day administration is easier to keep on top of.

Tahnya Pivac Owner, Tahnya Pivac

One of our biggest challenges was managing customer communication while keeping our cleaning schedules running smoothly. A simple booking change or unanswered enquiry could create extra work later in the day. Call Point helped us manage customer messages, appointment updates and routine follow-ups. Having that support has made it easier to stay organised and give our customers the attention they need.

Tory Papa Director, Eastern Suburbs Cleaning Group

Growing a commercial cleaning business takes consistent prospecting, but it's difficult to maintain outbound sales activity when you're busy managing existing contracts. We needed a more structured approach to reaching property and facility managers. Call Point helped with prospect research, outreach and follow-up, allowing us to spend more time on sales conversations and site inspections rather than cold calling.

Frequently Asked Questions

Get clear answers about outsourcing tasks, onboarding, pricing, systems, support hours, and how an outsourced team can fit your cleaning business.
BPO services for cleaning companies involve assigning defined customer service, sales, administrative or back-office processes to an external team. Common outsourced tasks include call handling, lead generation, appointment setting, CRM updates, scheduling support, data entry and bookkeeping administration.
A cleaning company can outsource tasks such as answering customer enquiries, prospect research, cold calling, appointment setting, quote follow-up, inbox management, CRM updates, data entry, reporting, invoice processing and routine administrative work. The right scope depends on which tasks do not require your internal team to be physically present at a cleaning site.

An operational BPO team should not replace qualified legal professionals for work that requires legal advice, legal judgement or professional responsibility.

Call Point’s Legal BPO service is positioned around defined administrative, customer communication and business-process support. Matters requiring legal decisions should be escalated to the client’s authorised legal professionals.

Yes. Call Point can support commercial cleaning lead-generation campaigns through prospect research, contact-data organisation, outbound calling, lead qualification and follow-up. Targeting and qualification criteria should be agreed before the campaign begins so the outreach remains aligned with your ideal customers.
Yes. An outsourced team can manage appointment requests or book sales appointments based on your defined process. This may include customer bookings, sales calls, site-inspection requests or commercial cleaning walkthroughs.
Yes. Customer support or virtual receptionist teams can handle routine inbound calls, capture customer information, answer approved questions, take messages and route enquiries according to your workflow.
Yes. Quote and lead follow-up can form part of an outsourced sales or virtual assistant workflow. The team can contact prospects using your approved process, record outcomes and update your CRM or lead-management system.
The team can work with approved client systems when the required access and training are available. Access should be limited to the systems and information needed to complete the assigned tasks.
Performance can be monitored through agent supervision, call or task reviews, KPI tracking, reporting, client feedback and corrective action. The exact reporting structure should match the outsourced process and agreed service scope.
The cost depends on factors such as team size, required skills, working hours, task complexity, training, technology access, reporting requirements and contract scope. Call Point prepares a customised proposal based on the processes and level of support your cleaning company requires.

Build Your Outsourced Support Team in 7 Days

Discuss your requirements with Call Point Business Solutions and identify the processes you can outsource.
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