Business Process
Outsourcing (BPO) Service
Create efficiencies, cut operating costs and confidently scale your operations with our moderate business process outsourcing services.
Elevate your business efficiency with our tailored BPO services—focus on what you do best while we handle the rest!
operations@callpointbusinesssolutions.com
Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO) involves contracting standard business operations to an external company. At Outsource & Save, we specialize in understanding your unique and challenging operations. We’re dedicated to learning, adapting, and optimizing your business functions for peak performance. Let us handle the challenges while you focus on what you do best.
- At BPO Service We Cover
- Back Office Support
- Virtual Assistant Service
- Data Management Service
- Document Processing Service
- Order Processing Service
- Recruitment Process Outsourcing
Cost-Effectiveness
We offer more competitive pricing than providers in the Philippines and India.
Expertise and Experience
We have an experienced team with a proven track record in specific industries.
Scalability
We can easily scale operations to meet your business needs, providing flexibility during peak and slow periods.
Quality Assurance
We have QA framework ensures high service standards and continuous improvement.
Data Security and Compliance
We have strict data protection regulations and have robust security measures in place to safeguard your information.
Technology Integration
Our tech-savvy team is always eager to learn and adapt to advanced tools that enhance efficiency.
Why Choose Call Point As
Your BPO Partner?
Call Point Business Solutions is a leading BPO service provider in Bangladesh, serving clients in the USA, UK, Canada, and Australia for the past five years. Our expert team delivers your projects using artificial intelligence and automation tools, ensuring quick turnaround times. We leverage technology to enhance efficiency, streamline processes, and reduce human error, allowing organizations to focus on strategic initiatives. By outsourcing non-core activities, our clients can easily scale up their businesses and concentrate on their primary functions.
Bangladesh's Business Process Outsourcing (BPO) industry has emerged as a vibrant sector, showcasing remarkable growth fueled by a young, tech-savvy workforce and competitive labor costs. This sector offers small and mid-sized business owners a unique opportunity to enhance their operational efficiency through outsourcing non-core tasks, enabling them to focus on strategic goals and customer engagement. With government support and a continually improving infrastructure, Bangladesh is positioning itself as a significant player in the global BPO market, providing services ranging from customer support to data entry and IT solutions.
Find the talent you need no matter the industry, team or role
Unlock endless offshore potential when you partner with MicroSourcing.
- Accounting
- Administration Support
- Creative Services
- Customer Service
- Data Management
- Finance
- Health Information Management
- HR Services
- Insurance
- Marketing
- Operations
- Quality Assurance
- Sales Support
- Technical Support
We love our clients!
What will the cost of service be for you? Request a call, and we will get back to you within minutes.
Isaline Tonett
St Thomas' Hospital
James Macgowan
Venergy Australia
David Devereux
Enviro Master
Ron Lokaisingh
Ron Lokaisingh
List of Back Office Support Services Our Expert Team Provides
The back office of a company always has a wide range of tasks, from administrative functions to managing accounting and finance. Call Point Business Solutions are committed to meeting the client’s requirements at after hours and even at weekends.
1. Accounting Services
- Our Back Office Accounting Services are designed to streamline your financial processes and ensure accurate record-keeping, allowing you to focus on growing your business. We cover
- Accounts Payable and Receivable Management
- Payroll Processing, Financial Reporting
- Budgeting and Forecasting
- Inventory Management
2. CRM System and Data Management
- Our CRM System and Data Management Services are designed to enhance your customer relationship strategies while ensuring your data is organized, secure, and actionable. We cover
- Data Collection and Entry
- Data Update and Maintenance
- Analytics and Reporting
- Lead Management
- Customer Segmentation
3. Administrative Support
- Administrative support is a vital component of back-office operations, ensuring that the daily functions of a business run smoothly and efficiently. We cover
- Scheduling and Calendar Management
- Document Management
- Communication Management
- Travel Arrangements
- Event Planning and Coordination
4. Customer Support Services
- Effective customer support not only addresses inquiries and issues but also builds lasting relationships with clients. Here’s a closer look at the various elements of customer support services we are specialize on
- Multi-Channel Support
- Ticketing System
- Follow-Up and Feedback
- Issue Resolution
- Order Tracking
- Billing Inquiries
5. Supply Chain Management Services
- We have an expert team on supply chain management service that has educational background in that field. Our expert can minimize costs, maximizes efficiency, and enhances customer satisfaction. We cover
- Procurement and Sourcing
- Inventory Management
- Order Fulfillment
- Logistics Management
- Demand Planning
Our Virtual Assistant Team is also equipped to assist you with
Search Engine Optimization (SEO)
We have an expert SEO team who can help your business to improve their online visibility and attract organic traffic. By optimizing your website and content for search engines, you can enhance your rankings and reach a broader audience. We do all key components of our SEO services like Website Audit, Keyword Research, On-Page Optimization, Content Creation and Marketing and Off-Page Optimization.
Graphics Design
Our professional graphics designers customize their services to help your brand stand out through visually appealing and impactful designs. We understand that great design communicates your message, engages your audience, and enhances your brand identity. They are here to listen your requirements and implement it by their work. Our designers are expert at Brand Identity Design, Marketing Materials Design, Digital Graphics, Packaging Design, Advertising Design and Web Design.
Video Editing
We have professional video editing to boost your video content and elevate your brand’s storytelling. Whether you need promotional videos, social media clips, or training materials, our skilled VAs can help you create compelling visual content that engages your audience. Our team can do Footage Editing, Audio Editing, Color Correction and Grading, Text and Graphics Integration, Social Media Video Creation and Tutorial and Training Videos.
IT Management
Our Virtual Assistant Team offers comprehensive IT management services designed to streamline your technology processes and enhance operational efficiency. They can cover your System Maintenance, Data Management, Network Management, Cloud Services Management and Technical Support.
Digital Marketing
In our Virtual Assistant team we have professional Digital Marketing Expert who can enhance your online presence and drive engagement. They can set up and manage PPC campaigns on platforms like Google Ads and social media to drive targeted traffic. They can monitor you ad performance and adjust strategies based on analytics to maximize ROI.
- How can outsourcing benefit my business?
- Outsourcing can reduce operational costs, enhance efficiency, and allow your team to concentrate on strategic initiatives. With our expertise, you can improve service quality, increase customer satisfaction, and access skilled personnel without the overhead.
- How much do you charge?
- Our pricing for BPO services varies based on several factors, including the specific services you require, the volume of work, and the level of complexity involved. It starts from as low as $3 per hour. We offer flexible pricing models, such as per-project rates, hourly rates, or monthly retainers, tailored to fit your budget and needs.
- Can you customize your services to fit my business needs?
- Absolutely! We understand that every business is unique. We work closely with our clients to tailor our services to meet specific requirements, ensuring a seamless integration with your existing processes.
- How do you handle data security and confidentiality?
- Data security is a top priority for us. We adhere to strict data protection policies and comply with relevant regulations. Our systems are equipped with robust security measures to ensure that your information remains confidential and secure.
- How do you ensure quality in your services?
- We implement strict quality assurance protocols, including regular training for our staff, performance metrics, and client feedback mechanisms. Our commitment to continuous improvement ensures that we meet and exceed your expectations.
- What is the typical turnaround time for getting started with your services?
- The on boarding process typically takes a 2-3 working days, depending on the complexity of your needs. We work efficiently to ensure a smooth transition while allowing for thorough training and setup.
Knowledge Base
For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:
..and we can do a lot more.
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