Telephone Answering Services

Grow your reach with the power of our 24/7, live, bilingual virtual receptionists and Web Chat Services

We handle your calls so you
can handle your business

operations@callpointbusinesssolutions.com

The Human Touch

The Human Touch: Advantages of 24/7 Call Answering Service Over AI
With modern technologies, some companies have opted to use artificial intelligence for customer service and call center functions. But when they do, they lose a golden opportunity to connect with customers. Call Point employs only human 24/7 call answering service agents, because from a quality assurance standpoint, this results in superior caller outcomes. As live human agents, Call Point live agents are able to:

Most importantly, Call Point 24/7 call answering service agents truly listen to callers, and “pivot” to turn the caller’s frustration into a resolution and ultimately a positive outcome.

Personal Approach

We find an approach to every client’s needs.

Effective Support Tools

We implement the best and up-to-date tools into our daily work.

Expertise

We have a decade of expertise in delivering superb customer service.

24/7 Customer Support

We operate 24/7/365, including holidays.

Expert Teams

Our teams are ready to help your customers with any issue.

60+ Languages

We speak all major languages across major markets.

Why Choose
Call Point?

Price may vary. Describe your needs, and we will calculate the pricing just for you.

From any Channel...

Your customers will be heard through any channel
you choose…

...to any Integration

…and we can integrate with all major CRM
systems or add a new integration just for you.

Why it Works

Always Available

Be there for your prospective
customers. Anywhere anytime.

Capture every lead

Never miss an opportunity
when clients call

No voicemail, no bots

Win more business with real people not automated voices

Never closed for business

work from home, your office off anywhere.

know your callers

We recognize your retuning caller for a personalized experience.

Mange your calls

Busy? Have an important meeting we’ve got you covered

Services Catalog

Expert Teams

E-mail Services

Telemarketing Services

Appointment Scheduling Services

Virtual Receptionist Services

Back Office Services

Call Center Services

Live Chat Services

Pick up the best service for your needs:

What's a missed call worth to you?

More than just an answering service, we can handle everything — from scheduling appointments, providing customer service, inputting data directly in your CRM and calendar, connecting clients directly to your phone, and more.

We love our clients!

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

“Outstanding Service with a Smile! The team’s dedication, efficiency, and genuine care turned a frustrating situation into a pleasant experience.”

Isaline Tonett

St Thomas' Hospital

“ The team consistently delivers high-quality solar appointments, ensuring that every lead is well-qualified and ready for a productive conversation. Their professionalism and efficiency have significantly boosted our conversion rates. Highly recommended!“

James Macgowan

Venergy Australia

“ Exceptional service! The janitorial leads we received were top-notch—highly qualified and ready to convert. This call center truly understands the quality we need for our business growth. “

David Devereux

Enviro Master

“Our experience with this call center has been nothing short of outstanding. Their dedication to delivering high-quality, targeted SaaS leads have significantly boosted our sales pipeline. Professional, reliable, and results-driven—this team is the secret weapon every business needs!”

Ron Lokaisingh

Ron Lokaisingh

Warm & friendly voices

At Call Point, we understand the value of real conversations with real people. Your customers can always count on having a friendly conversation with a real-life human being. While we always use the latest technology, we never use AI for our virtual receptionists or web chat services. Expertly trained

At Call Point contact center staff provide knowledgeable service and exemplary support. Our virtual receptionists are expertly trained to facilitate business processes across a wide range of industries, including scheduling medical appointments and managing legal client intake.

Why your business needs Call Point ?

Callers who reach
voicemail hang up

Customers will not call back if you miss their call

Calls happen outside normal business hours

Customers prefer phone to reach a business

Why You Should Consider Outbound Call Center
Service to Call Point Business Solutions

Over 10 years of experience in outsourcing call centers, we don't just provide customer support, we drive results. Our team excels at sales and lead generation, helping you reach new customers and grow your business. We leverage the latest technology to ensure efficient operations and a seamless experience for your clients. Call Point Business Solutions Committed to becoming your trusted partner and the leading call center outsourcing provider.

1. We understand that prioritizing your customers is paramount

2. We'll furnish you with the necessary information

3. We ensure the well-being of our call center staff

4. Leave the outsourcing complexities to us

Which Outbound Call Center Service are available for Call Point Business Solutions

1. Inbound call center services

2. Inbound sales

3. Technical support

4. Help desk services

5. Reservation services

6. Order processing

7. Call center services for small business

8. Virtual receptionist

9. Virtual receptionist

Outbound call center services

1. Lead generation

2. Telesales

2. Telesales

3. Appointment settings

4. Brand management

Exploring Customer Support Cases: A Multi-faceted View of Real-life Scenarios

Case 1: Client Confusion Regarding Support Services

Case 2: Securing the safety of pets — we are deeply committed to the well-being of our animal friends

Case 3: We have no fear of journalists or anonymous payments

Case 4: However, we also aim to deliver top-notch service to our clients, not just to their customers

Result

meeting with friends

Hire a call center outsourcing provider to grow
with Call Point Business Solutions

Adapt to meet the diverse needs of all your customers.

Enjoy unmatched flexibility with an outsourced call center. Call Point Business Solutions provides 24/7 customer service regardless of your location or your customers'. We tailor our coverage to your specific needs.

Expand your reach

What's the biggest advantage of not being tied down to a specific time zone? Well, you gain the ability to connect with your audience from anywhere. This makes reaching out much simpler and accelerates your company's growth. And it's all achievable when you partner with a call center outsourcing company such as Call Point Business Solutions.

Minimize the response time as much as you can

At Call Point Business Solutions, we uphold the highest service standards. This entails promptly answering all calls to maintain a consistently excellent customer experience. Our aim is to foster a loyal customer base who can rely on receiving superb service every time.

Guarantee optimal customer service

Call Point Business Solutions employs trained call center consultants dedicated to delivering top-notch services. Ensuring your customers receive exceptional service helps prevent backlogs of unanswered calls and disgruntled customers. Outsourcing your contact center guarantees your customers receive the finest services available in the market.

Ensure the security of all your conversations.

Call Point Business Solutions holds PCI/DSS and ISO certifications, ensuring the security of your customers' data. With that assurance, you can focus your resources on managing and expanding your business operations.

call point business solution ltd

To get the fastest answer for any question simply contact us and ask anything.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

..and we can do a lot more.

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SaaS Support

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Pre-Sales Support Outsourcing

24/7 answering service

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Customer Support

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Market Research Service

Document processing service

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Live Answering Service

Answering Services for Small Businesses

Back Office Services

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Pre-Sales Support Outsourcing

Back Office Services

Virtual Answering Services

Pre-Sales Support Outsourcing

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