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Human-Led BPO Company for Smarter Operations

Need additional support without hiring your in-house team? We provide trained BPO teams to manage customer service, sales and everyday business tasks.

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Trusted by 500+ Businesses Worldwide

Our growth has come from helping businesses solve real operational problems. From customer support to sales and back-office work, 500+ businesses have chosen Call Point as part of their growth journey.

About Call Point Business Solutions Ltd.

As businesses grow, customer enquiries increase, follow-ups get missed, and routine tasks take time away from core work. Call Point was built to help solve that pressure. Since 2017, we have developed offshore teams to support customer service, sales, and administration so businesses can scale without hiring for every role.

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About Us

BPO Services Built for Growing Businesses

As workloads increase, our outsourcing teams help manage customer support, sales, administration, and other essential business functions.

Customer Support

Manage customer calls, emails, live chat, tickets and routine enquiries with a trained support team aligned with your workflows and service hours.

Telemarketing & Telesales

Support outbound prospecting with cold calling, lead qualification, appointment setting, follow-up calls and structured campaign reporting.

Back-Office Outsourcing

Outsource repetitive work such as document handling, file organization, workflow coordination, reporting support, and other recurring administrative tasks.

Virtual Assistant Services

Get ongoing support for inboxes, calendars, CRM updates, research, data entry, customer communication and day-to-day administrative work.

Accounting Outsourcing

Outsource bookkeeping, payroll support, accounts payable, accounts receivable, invoice processing, expense tracking and financial data entry.

HR Outsourcing

Support your HR workload with candidate screening, interview scheduling, employee records, onboarding administration, payroll support and HR documentation.

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Why Businesses Choose Call Point

Proven support, measurable outcomes and teams built around the way your business works.

Improve Customer Experience

Support customers across phone, email, live chat and ticket channels with teams trained around your processes and service expectations.

Strengthen Sales Coverage

Expand prospect research, cold calling, lead qualification, appointment setting and follow-up through one coordinated team.

Operational Cost Reduction

Clients achieve an average cost reduction of 50%+ by expanding capacity through offshore support instead of building every function locally.

120+ Active Campaigns

Our teams currently support more than 120 active campaigns across customer service, sales and operational functions.

24/7 Global Operations

Extend customer and business support beyond standard office hours with teams able to work around your required schedule

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What Our Clients Say

Jack Xiao CEO & Founder, Office Clean

We collaborate with Call Point in various areas of our business, such as digital marketing, local SEO, and both inbound and outbound marketing. The team has been easy to work with and adaptable to our changing needs. Having a single partner that can support both marketing and operational tasks has been extremely beneficial for us.

David Devereux St Thomas' Hospital

I hired them for lead generation and got exceptional service! They did their own research on the industry and customers. They were professional with their work and generated leads for me well before the deadline. Will definitely work together in the future.

Ron Lokaisingh Venergy Australia

Our experience with this BPO firm was outstanding. We hired two virtual assistants; they are very efficient with their work, and they were trained professionally. I am extremely satisfied with their work!

Isaline Tonett Enviro Master

We hesitated a lot before getting their services for our company. However, they completely proved us wrong with their work ethic and efficiency. With their help, we were able to solve frustrating problems with effective solutions.

James Macgowan Ron Lokaisingh

Call Point experts are consistent in providing high-quality leads. Their expertise in this industry is truly amazing. They understood our needs properly and even brought out flaws we didn’t know about.

Baz Sad Founder, Zoom Office Cleaning

Working with Call Point has made our day-to-day operations much easier. Their team supports us with lead generation, telemarketing and customer service, and they communicate well throughout the process. I especially appreciate that they take the time to understand what we need instead of using the same approach for every campaign.

Kevin Martinez President, Stratus Clean

Call Point has been a dependable partner for our lead generation, appointment setting and back-office work. Their team is responsive, organized and easy to communicate with. They help us stay on top of follow-ups and routine tasks, which gives our internal team more time to focus on customers and business growth.

Frequently Asked Questions

Get clear answers to common questions about onboarding, service quality, security, scalability and outsourced team management.

What does a BPO company do?

A BPO company manages selected business processes for another company. Call Point supports functions such as customer service, telemarketing, lead generation, back-office work, accounting, HR, IT support, virtual assistance and digital marketing.

What's the minimum contract length?

Our standard minimum contract period is six months. Scope, team size and pricing are defined in a proposal before the engagement begins, so there are no surprise terms.

How quickly can Call Point set up an outsourced team?

Typical onboarding takes around one week, depending on the service scope, team size, training requirements, system access and client approval. More complex processes may require additional setup before service begins.

Can your BPO team work during our business hours?

Yes. Call Point operates 24/7, allowing service delivery to be aligned with different business hours and time zones. This can support companies that need extended customer service, sales or operational coverage.

How do you maintain customer service quality?

Quality control includes regular agent monitoring, call and task reviews, KPI tracking, supervisor checks, client feedback, performance reporting, coaching and corrective action where required. This gives businesses more visibility into how outsourced work is being managed.

How is our business and customer data protected?

Call Point uses role-based access controls, password-protected systems, restricted client-data access, secure credential handling and controlled access to client platforms. Access can therefore be limited according to each team member’s responsibilities.

Can your team use our CRM and existing business processes?

Call Point’s delivery model is designed to align outsourced teams with client processes, systems, working hours and operational requirements. The exact tools, access permissions and workflows are agreed during onboarding and service setup.

How is pricing structured?

Pricing is based on a custom quotation or proposal tailored to your scope of work, team size, and service requirements, rather than a fixed public rate card. A consultation is the fastest way to get an accurate figure.