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BPO Services for Cleaning Companies

Keep your cleaning teams focused on their work. We will manage the support tasks. Hire an outsourced team for customer support, lead generation, appointment setting and back-office duties.
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2017

Established

500+

Clients Served

200+

Team Members

120+

Active Campigns

24/7

Operations

IT support team collaborating to manage technical support tasks

Your Cleaning Team Is Busy. Who Is Handling Everything Else?

A property manager calls while your supervisor is on-site. At the same time, a new prospect requests a quote, an existing customer wants to change a service time, and three older leads are still waiting for follow-up.

By the end of the day, the cleaning work is complete, but the office workload has grown.
This is a common scaling problem for cleaning companies. Owners and managers start spending more time answering calls, updating spreadsheets, chasing leads and coordinating routine tasks instead of managing customers, teams and business growth.

Call Point helps take that pressure off by handling customer communication, appointment setting, CRM updates, lead follow-up and routine admin around your existing workflow.

You keep control of your cleaning operation. We support the work behind it.

What Cleaning Business Processes Can You Outsource?

Cleaning companies can outsource customer-facing, sales and back-office tasks that do not require an employee to be physically present at the cleaning site.

Customer Support & Call Answering

Keep customer enquiries moving while your team is working. Our support team can handle routine calls, emails, service questions, messages, complaints and customer follow-up based on your procedures.

Cleaning Lead Generation

Build a more consistent prospecting process for your commercial cleaning business. We can research target companies, identify relevant decision-makers, organise prospect data and support outbound lead-generation campaigns.

Appointment Setting

Turn prospecting activity into qualified conversations. Our team can conduct outbound calls, follow approved scripts, qualify potential clients, follow up prospects and schedule sales calls or cleaning walkthroughs.
virtual-assistant

Virtual Assistant Support

Reduce everyday administrative pressure. A virtual assistant can help manage inboxes, calendars, booking requests, customer records, appointment changes, routine follow-up and internal coordination.
Back-Office Outsourcing

Back-Office & CRM Support

Keep your business records organised as your customer base grows. Our team can manage CRM updates, data entry, lead records, documents, reports, database maintenance and other repetitive administrative tasks.

Accounting & Bookkeeping Support

Give your internal team additional support with routine finance administration. Services can include bookkeeping support, invoice processing, accounts payable, accounts receivable, expense tracking and financial data entry.

Benefits of Outsourcing Cleaning Business Operations?

Outsourcing selected business processes gives your cleaning company additional capacity without requiring every administrative, sales or support role to be built internally.

Give customers and prospects a defined point of contact instead of leaving enquiries until someone returns from a job site.

Maintain prospect research, outbound calling and follow-up even when your internal team is focused on service delivery.
Move repetitive tasks such as CRM updates, data entry, inbox management and routine coordination away from owners and senior employees.
Add support capacity as your cleaning business takes on more customers, locations, contracts or sales activity.
Add support capacity without the full cost of recruiting, training, equipping, and managing more local employees.
IT support professional handling technical requests and user issues

How Our Outsourcing Process Works

We keep setup simple, from defining your needs to preparing your team and launching support around your existing workflow.

Tell Us What You Need

We identify the tasks, hours, tools, and support your cleaning business needs.

Set Up Your Team

We prepare the right team, workflows, scripts, and system access.

Launch and Improve

Your team starts work while we monitor performance, reporting, and quality.
IT support team collaborating to manage technical support tasks

Why Cleaning Companies Choose Call Point

Your outsourcing provider should do more than supply people. The team needs to understand the process, follow your procedures and give you visibility into the work being completed.
Call Point Business Solutions has provided outsourced business support to international clients since 2017.
Our operational model can support businesses that need coverage across different markets and time zones.
Our quality process includes agent monitoring, call and task reviews, KPI tracking, supervisor checks, client feedback, coaching and corrective action where required.
Call Point uses role-based access controls, password-protected systems, restricted client-data access and controlled access to client platforms.
Combine customer support, sales, virtual assistance, back-office, accounting and other outsourced functions through one BPO provider as your requirements change.

What Our Clients Say

Add flexible capacity across support, sales, technical, and back-office functions while keeping your internal team focused on higher-value SaaS work.

David Devereux St Thomas' Hospital

I hired them for lead generation and got exceptional service! They did their own research on the industry and customers. They were professional with their work and generated leads for me well before the deadline. Will definitely work together in the future.

Ron Lokaisingh Venergy Australia

Our experience with this BPO firm was outstanding. We hired two virtual assistants; they are very efficient with their work, and they were trained professionally. I am extremely satisfied with their work!

Isaline Tonett Enviro Master

We hesitated a lot before getting their services for our company. However, they completely proved us wrong with their work ethic and efficiency. With their help, we were able to solve frustrating problems with effective solutions.

James Macgowan Ron Lokaisingh

Call Point experts are consistent in providing high-quality leads. Their expertise in this industry is truly amazing. They understood our needs properly and even brought out flaws we didn’t know about.

Frequently Asked Questions

Get clear answers about outsourcing tasks, onboarding, pricing, systems, support hours, and how an outsourced team can fit your cleaning business.
BPO services for cleaning companies involve assigning defined customer service, sales, administrative or back-office processes to an external team. Common outsourced tasks include call handling, lead generation, appointment setting, CRM updates, scheduling support, data entry and bookkeeping administration.
A cleaning company can outsource tasks such as answering customer enquiries, prospect research, cold calling, appointment setting, quote follow-up, inbox management, CRM updates, data entry, reporting, invoice processing and routine administrative work. The right scope depends on which tasks do not require your internal team to be physically present at a cleaning site.

An operational BPO team should not replace qualified legal professionals for work that requires legal advice, legal judgement or professional responsibility.

Call Point’s Legal BPO service is positioned around defined administrative, customer communication and business-process support. Matters requiring legal decisions should be escalated to the client’s authorised legal professionals.

Yes. Call Point can support commercial cleaning lead-generation campaigns through prospect research, contact-data organisation, outbound calling, lead qualification and follow-up. Targeting and qualification criteria should be agreed before the campaign begins so the outreach remains aligned with your ideal customers.
Yes. An outsourced team can manage appointment requests or book sales appointments based on your defined process. This may include customer bookings, sales calls, site-inspection requests or commercial cleaning walkthroughs.
Yes. Customer support or virtual receptionist teams can handle routine inbound calls, capture customer information, answer approved questions, take messages and route enquiries according to your workflow.
Yes. Quote and lead follow-up can form part of an outsourced sales or virtual assistant workflow. The team can contact prospects using your approved process, record outcomes and update your CRM or lead-management system.
The team can work with approved client systems when the required access and training are available. Access should be limited to the systems and information needed to complete the assigned tasks.
Performance can be monitored through agent supervision, call or task reviews, KPI tracking, reporting, client feedback and corrective action. The exact reporting structure should match the outsourced process and agreed service scope.
The cost depends on factors such as team size, required skills, working hours, task complexity, training, technology access, reporting requirements and contract scope. Call Point prepares a customised proposal based on the processes and level of support your cleaning company requires.

Build Your Outsourced Support Team in 7 Days

Discuss your requirements with Call Point Business Solutions and identify the processes you can outsource.
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