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Legal BPO Services That Keep Your Firm Moving

Reduce administrative work that takes time away from your legal team. Call Point provides outsourced support for client intake, calls, scheduling, data management and daily back-office tasks.
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2017

Established

500+

Clients Served

200+

Team Members

120+

Active Campigns

24/7

Operations

Outsourced IT support team providing remote technical assistance

When Routine Tasks Slow Down Your Legal Team

The day starts with client meetings, case preparation and deadlines. Then the phone rings, a new enquiry needs a response, an appointment has to be moved, documents need organising and client records are waiting to be updated.

One small task becomes another and before long, your legal team is spending valuable time on work that does not require legal expertise.

As your caseload grows, these routine tasks can create delays, missed follow-ups and more pressure on the people who should be focused on clients and legal work.

Legal BPO Services To Solve Your Problem

You decide what your outsourced team handles, which systems they can access and when an issue should return to your internal legal staff.

Legal Client Intake Support

Create a more consistent first step for prospective clients. Our team can capture approved information, follow your intake workflow, update relevant systems and route enquiries based on your instructions.

Law Firm Call Answering

Give callers a reliable point of contact when your attorneys and internal team are unavailable. Calls can be handled according to approved scripts, routing rules and escalation procedures.

Appointment Scheduling

Reduce the back-and-forth involved in consultation scheduling, calendar coordination, reminders, rescheduling and other routine appointment administration.
Back-Office Outsourcing

Back-Office Support

Delegate repetitive administrative work such as inbox administration, data entry, record updates, workflow coordination and other clearly defined operational tasks.

Data Management

Keep client, prospect and matter information organised by assigning routine data entry, database maintenance and system updates to a structured support team.

Legal Billing Support

Assist with invoice administration, financial data entry, payment records and related accounting processes.

Benefits of Legal Outsourcing for Your Firm

Legal BPO helps your firm reduce routine workload, improve day-to-day support and give your legal professionals more time for clients, cases and higher-value work.
Move repetitive admin tasks away from attorneys so they can focus on clients, cases and legal responsibilities.
Keep calls, enquiries, scheduling and follow-ups moving without adding more pressure to your internal team.
Get support with routine data, documents and back-office tasks before they start slowing down your workflow.
Add extra capacity when workloads increase without building every support role in-house.
Use clear processes and assigned responsibilities so recurring tasks are handled in a more organised and consistent way.
IT support professional handling technical requests and user issues

A Simple Way to Get Started

We keep the setup simple, from understanding your requirements to preparing your team and starting daily support.

Tell Us What You Need

We identify the tasks, working hours, systems and responsibilities you want to outsource.

Set Up Your Team

We prepare the team around your workflows, instructions and approved access.

Launch and Improve

Your team begins supporting daily operations while performance and quality are monitored.
IT support team collaborating to manage technical support tasks

Why Legal Teams Choose Call Point

Legal outsourcing works best when your support team is reliable, easy to manage and aligned with the way your firm already works.
Support client calls, enquiries and routine administrative work beyond standard office hours when your firm needs wider coverage.
Role-based access, restricted client-data permissions and controlled credential handling help limit access to the systems and information each team member needs.
We work around your approved workflows, instructions and escalation rules so outsourced tasks fit into your existing operations.
Supervisor reviews, KPI tracking, client feedback and performance monitoring help you maintain visibility over outsourced work.
Outsourcing routine legal support can help reduce the cost of building every administrative role in-house, including recruitment, salaries, equipment and ongoing management.

What Our Clients Say

Add flexible capacity across support, sales, technical, and back-office functions while keeping your internal team focused on higher-value SaaS work.

David Devereux St Thomas' Hospital

I hired them for lead generation and got exceptional service! They did their own research on the industry and customers. They were professional with their work and generated leads for me well before the deadline. Will definitely work together in the future.

Ron Lokaisingh Venergy Australia

Our experience with this BPO firm was outstanding. We hired two virtual assistants; they are very efficient with their work, and they were trained professionally. I am extremely satisfied with their work!

Isaline Tonett Enviro Master

We hesitated a lot before getting their services for our company. However, they completely proved us wrong with their work ethic and efficiency. With their help, we were able to solve frustrating problems with effective solutions.

James Macgowan Ron Lokaisingh

Call Point experts are consistent in providing high-quality leads. Their expertise in this industry is truly amazing. They understood our needs properly and even brought out flaws we didn’t know about.

Frequently Asked Questions

Get quick answers about outsourcing legal support, service scope, data access, pricing and how an outsourced team can work with your firm.
Legal BPO services involve outsourcing defined operational, administrative and support processes used by law firms or legal departments to an external service provider. Depending on scope, this may include client intake, call handling, appointment scheduling, data entry, document administration and other process-driven support tasks.
Law firms can outsource many recurring administrative and operational tasks, including client intake, answering calls, consultation scheduling, CRM updates, case-data entry, document organisation, inbox management and routine client communication.

An operational BPO team should not replace qualified legal professionals for work that requires legal advice, legal judgement or professional responsibility.


Call Point’s Legal BPO service is positioned around defined administrative, customer communication and business-process support. Matters requiring legal decisions should be escalated to the client’s authorised legal professionals.

Yes. The service can be structured around the client’s approved procedures, assigned responsibilities, working hours, escalation rules and system permissions. The workflow should be documented during onboarding so both teams understand what is expected.
Call Point operates 24/7. The actual coverage schedule for a legal BPO engagement depends on the agreed service scope, required hours and team structure.
Call Point’s standard onboarding timeline is approximately one week, although implementation may take more or less time depending on the service scope, number of team members, required training, system access and client approvals.
Legal BPO pricing depends on factors such as the tasks being outsourced, team size, required skills, service hours, system requirements, training needs, reporting structure and contract scope. Call Point uses customized quotations rather than a single fixed price for every outsourcing engagement.

Build Your Legal Support Team in 7 Days

Get a dedicated outsourced team aligned with your workflows, systems and support requirements.
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