Our Services | Call Point Business Solutions Ltd.

24/7 Outsourced Customer Support Services

Prioritize your long-term goals while ensuring excellent customer support with Call Point Business Solutions. Our outsourcing services free up your time, letting you focus on growth while keeping customers satisfied.

Our All Services

Comprehensive Support Solutions

Accounting and Finance

Enhance customer experience and maximize sales by outsourcing your call center during peak hours. Reduce wait times, handle higher call volumes efficiently, and ensure every customer receives prompt, professional support. With faster responses and improved service quality, you’ll increase customer satisfaction, build loyalty, and drive more conversions for sustained business growth.

Customer Support service

Virtual receptionists handle call answering and transfers, manage orders efficiently, schedule appointments, take accurate messages, and address customer inquiries. They also manage escalations, provide professional support, and ensure seamless communication, enhancing customer satisfaction and business efficiency.

Back Office Support

A dedicated technical support team that seamlessly integrates with your in-house staff, providing expert assistance, troubleshooting, and customer support. Scale your operations effortlessly, reduce downtime, and ensure a smooth user experience with knowledgeable professionals ready to handle technical inquiries and resolve issues efficiently.

Human Resources Management

Enhance customer satisfaction by outsourcing customer service for your social media accounts. Ensure quick responses, engage with your audience effectively, resolve inquiries promptly, and maintain a strong online presence. With professional support handling messages, comments, and concerns, you can build brand loyalty and improve customer experience effortlessly.

IT support

A perfect solution for Amazon sellers looking to streamline customer request management. Our support team handles inquiries, order issues, returns, and feedback efficiently, ensuring a smooth shopping experience for your customers while you focus on growing your business.

Research process outsourcing (rpo)

Did you know that 51% of customers expect businesses to be available 24/7? Providing round-the-clock support ensures customer satisfaction, boosts loyalty, and keeps you ahead of the competition. Outsource your customer service to ensure seamless assistance anytime, day or night.

Telemarketing and sales

Quickly scale your team and enhance customer support by outsourcing your help desk. Gain access to skilled professionals who handle inquiries, troubleshoot issues, and provide seamless assistance—ensuring faster response times, improved efficiency, and higher customer satisfaction while you focus on business growth.

Data Management

Need to scale your office with multi-language support and 24/7 coverage? We’ve got you covered. Our team provides seamless, round-the-clock assistance in multiple languages, ensuring your customers receive exceptional service no matter the time zone or language barrier. Focus on growing your business while we handle the rest.

Virtual Assistance

Call Center Solutions

Digital Marketing

Industries We Serve

We provide tailored solutions for a wide range of industries, ensuring exceptional customer support and operational efficiency. From e-commerce to healthcare, technology, and beyond, our team is equipped to handle unique challenges and deliver high-quality service to meet the specific needs of your industry. Let us help your business thrive in a competitive market.

Real Estate

In the fast-paced world of real estate, timely communication and organized processes are key. We help real estate agencies and professionals manage client inquiries, schedule property viewings, follow up with leads, and handle documentation support. Our team ensures that no opportunity is missed by delivering responsive, professional service that enhances trust and supports stronger client relationships.

Renewable Energy

As the renewable energy sector continues to grow, so does the need for clear, consistent, and informative customer interactions. We support solar, wind, and other clean energy providers by offering technical assistance, project updates, lead qualification, and customer education. Our services are designed to reduce friction, build credibility, and encourage adoption of sustainable energy solutions.

SaaS

Customer experience is everything in the SaaS world. We specialize in providing proactive and reactive support, including onboarding guidance, account troubleshooting, feature explanations, and feedback collection. Whether it’s via live chat, email, or ticket systems, our team ensures that your users feel heard, valued, and supported at every stage of their journey.

E-Commerce

We help e-commerce businesses deliver standout customer experiences that drive loyalty and conversions. Our services include real-time order tracking, product and return inquiries, complaint resolution, and general customer engagement. We become an extension of your brand, handling day-to-day communication efficiently so you can focus on growing your online store.

Healthcare

Healthcare requires a delicate balance of professionalism, compassion, and accuracy. Our team is trained to handle patient support with empathy and attention to detail. We assist with appointment setting, answering common patient queries, managing reminders, and offering administrative help—all while maintaining confidentiality and compliance with healthcare standards.

Cleaning

For cleaning businesses, reputation and responsiveness are everything. We provide reliable support in managing service bookings, rescheduling, client follow-ups, and service inquiries. Whether you serve residential or commercial clients, we help keep your operations running smoothly and ensure your customers receive timely, helpful communication that reflects your professionalism.

Step 01

Initial Consultation

We begin by discussing your unique requirements and challenges. This helps us understand your business and design a customized support plan.

Tailored Solution Design

Based on our consultation, we create a strategy that fits your needs, whether it’s customer service, technical support, or outsourced assistance.

Step 02

Step 03

Implementation

Our team integrates seamlessly with your business. We set up systems, processes, and teams to ensure smooth operation from day one.

Ongoing Monitoring & Support

We continuously monitor performance and adjust as necessary. Regular feedback ensures that our support stays aligned with your evolving business needs.