What are Inbound and Outbound Call Center Services?
Despite the rise of chat, email, and automation, phone support still holds a strong place in customer communication. Recent surveys show that a large share of customers prefer speaking to a real person when they need help or information. This shift keeps inbound and outbound call centers relevant for businesses that want reliable support and […]
Customer Support: Definition, Types, Importance, and Modern Strategies
Customer support plays a major role in how people judge a business today. Studies show that 73% of customers switch to a competitor after repeated bad experiences, while 78% are willing to give a brand another chance when the support feels reliable and helpful. With more products offering similar features and pricing, the way a […]
Top 31 BPO Companies in the Philippines 2025
The business process outsourcing (BPO) industry has become one of the biggest economic strengths of the Philippines, generating over $38 billion in revenue and employing around 1.7 million Filipinos as of 2025. With hundreds of local and international companies operating here, choosing the right one can be overwhelming, whether you’re a job seeker aiming to […]
What is Telemarketing? Types, Goals, Examples, and Benefits
Telemarketing is when you or your dedicated team reaches out to potential clients over the phone to promote your products, services, or solutions. It sounds straightforward, doesn’t it? But it works if done rightly. That’s why global ad spending on telemarketing is predicted to reach US$11.65 billion in 2025, as per the latest data from […]
Types of BPO Services With Examples
Running a business means frequently dealing with multiple tasks across departments at once. If you hire required employees onsite to handle these tasks, your operational costs will increase. However, if you try to get your tasks performed with insufficient employees, your business will run into inefficiency. Important customer calls will go unresponded and invoices to […]
What is BPO? Overview, Types, and More
BPO (Business Process Outsourcing) is a cost-effective method where a company hires another company to handle some of its business tasks. Many companies outsource their non-core tasks to 3rd-party service providers only to focus on their core business functions. When you run a business, it involves juggling countless tasks beyond your core product or service. […]
Top 10 BPO Companies in Bangladesh
Bangladesh has become a rising force in the global Business Process Outsourcing (BPO) market, contributing over $700 million in annual export revenue(According to The Daily Star) and employing more than 70,000 professionals across customer support, IT-enabled services, and digital operations. With consistent government support, low operational costs, and a growing pool of English-speaking youth, the […]
