Terms and Conditions

These Terms and Conditions govern your use of the website and services provided by Call Point Business Solutions Ltd. 

By accessing our website or engaging with our services, you agree to be bound by these terms. Please read them carefully before using our site or working with us. If you do not agree with any part of these terms, you should not use our services or website.

1. Company Overview

Call Point Business Solutions Ltd. provides business process outsourcing (BPO) services to clients across the globe. Our services include, but are not limited to, virtual assistant support, customer support service, lead generation, back-office operations, digital marketing, Accounting and Finance and telemarketing solutions. All services are offered under contract and tailored based on client needs.

2. Use of Website

You are permitted to browse our website for informational purposes, request a quote, submit a form, or inquire about our services.
You agree not to misuse the site, attempt unauthorized access, or engage in any activity that could harm the site’s functionality, security, or reputation.

3. Service Engagement

All services offered by Call Point Business Solutions Ltd. are subject to a signed agreement or proposal that outlines the scope, timeline, responsibilities, and fees.
Once a contract is in place, both parties are expected to adhere to the agreed terms. We reserve the right to decline service requests at our discretion.

4. Payment Terms

Payment terms will be defined in the service agreement. In general, clients are expected to make payments in full and on time, as outlined in the invoice or billing schedule. Failure to pay within the due date may result in service disruption or additional charges. We reserve the right to suspend services until payment issues are resolved.

5. Confidentiality

We understand the importance of confidentiality in BPO operations. Any information you share with us, including business data, customer information, and operational details, will be treated as confidential.
We will not disclose, sell, or share your information with third parties unless required by law or agreed upon in writing.

6. Intellectual Property

All content, branding, and materials available on our website, including text, graphics, logos, and service descriptions, are the intellectual property of Call Point Business Solutions Ltd.
You may not copy, reproduce, distribute, or use any content from our website without our prior written consent.

7. Limitation of Liability

While we strive to provide reliable and secure services, Call Point Business Solutions Ltd. will not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website.
We are not responsible for losses caused by system downtime, third-party errors, or client-side issues unless otherwise specified in the service contract.

8. Termination of Service

Either party may terminate a service agreement with appropriate notice as stated in the contract. Upon termination, all outstanding payments must be settled, and all shared materials and data must be returned or deleted as per the agreement.
We reserve the right to terminate services immediately in cases of misuse, breach of terms, or non-payment.

9. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, operations, or legal requirements. When changes are made, we will update the effective date at the top of this page. It is your responsibility to review the latest terms periodically.

10. Governing Law

These terms are governed by the applicable laws of the jurisdiction in which Call Point Business Solutions Ltd. operates. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in that location.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us at:
Call Point Business Solutions Ltd.
Email: hr@callpointbusinesssolutions.com
Phone: BD +880 17688 57430 
Address:   
  • Bangladesh: Lane 1, Block B, Section 6, Mirpur, Dhaka 1216
  • Australia: 213 Morrison Rd, Putney NSW 2112, Australia
  • USA: 12681 TX-36, Comanche, TX 76442, USA