Amazon Seller Customer Support

In the fast-paced world of business, effective communication with customers is paramount

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Our Solutions

Let's have a discussion to discover which
services align best with your needs!

250+ companies worldwide have already chosen Us

Personal Approach

We find an approach to every client’s needs.

Effective Support Tools

We implement the best and up-to-date tools into our daily work.

Expertise

We have a decade of expertise in delivering superb customer service.

24/7 Customer Support

We operate 24/7/365, including holidays.

Expert Teams

Our teams are ready to help your customers with any issue.

60+ Languages

We speak all major languages across major markets.

Why Choose
Call Point?

Price may vary. Describe your needs, and we will calculate the pricing just for you.

From any Channel...

Your customers will be heard through any channel
you choose…

...to any Integration

…and we can integrate with all major CRM
systems or add a new integration just for you.

ISO

process certification that ensures clients’ data protection and management in accordance with global standards.

PCI DSS Level 1 certification

the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.

Ultimate Security

GDPR

full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.

Digital Millennium Copyright Act

is a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Expert Teams

E-mail Services

Telemarketing Services

Appointment Scheduling Services

Virtual Receptionist Services

Back Office Services

Call Center Services

Live Chat Services

Pick up the best service for your needs:

Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM™

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QOUSTON

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

QUIDGET™

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

We love our clients!

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

“Outstanding Service with a Smile! The team’s dedication, efficiency, and genuine care turned a frustrating situation into a pleasant experience.”

Isaline Tonett

St Thomas' Hospital

“ The team consistently delivers high-quality solar appointments, ensuring that every lead is well-qualified and ready for a productive conversation. Their professionalism and efficiency have significantly boosted our conversion rates. Highly recommended!“

James Macgowan

Venergy Australia

“ Exceptional service! The janitorial leads we received were top-notch—highly qualified and ready to convert. This call center truly understands the quality we need for our business growth. “

David Devereux

Enviro Master

“Our experience with this call center has been nothing short of outstanding. Their dedication to delivering high-quality, targeted SaaS leads have significantly boosted our sales pipeline. Professional, reliable, and results-driven—this team is the secret weapon every business needs!”

Ron Lokaisingh

Ron Lokaisingh

We love our clients!

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November 26, 2020 by call point solutions

Outbound Call Center Service: Best Solution for Your Business Growth

Whether you're a small startup or a large enterprise, Call Point outbound call center services are scalable and adaptable to your business needs. Whether you require seasonal support during peak periods or ongoing campaign management, we offer flexible staffing options and customizable solutions to accommodate your requirements.

Table of Contents

1. Reasons to outsource your call center to  Call Point

2. Reasons to outsource your call center to call point solutions

Why should you consider outsourcing your social media customer service to Call Point Business Solutions?

Having robust social media support for your company's brand is crucial, offering customers the convenience of reaching out through various social media channels. With a staggering 3.8 billion smartphone users worldwide, leveraging these platforms for communication is imperative.

Incorporating social media support not only facilitates continuous feedback but also ensures customers stay informed about your company's latest promotions, discounts, software updates, and upgrades. This proactive approach significantly contributes to customer retention and enhances your overall reputation.

Ensure effective engagement with your followers by maintaining an updated advertisement and content strategy. This strategy will optimize your reach and effectiveness, especially when complemented by customer service outsourcing.

Why do we emphasize outsourcing social media management to Call Point Business Solutions, and what are the benefits?

When discussing outsourcing customer service on social media, it's important to examine the various benefits individually.

1. You get expert assistance

2. We save your resources by covering all tasks

3. Crafting high-quality content

4. Engaging with your audience

5. Running targeted ad campaigns

6. You get a competitive edge

7. You can focus on more important things

8. You get just the right marketing expertise

Benefits and Expertise of Outsourced Social Media Management

Here at Call Point Business Solutions, we have extensive experience in social media customer service outsourcing. Over the years, we've witnessed numerous businesses navigate the choices of outsourcing customer service and subsequently scaling their operations. Throughout this time, we've identified several advantages of social media outsourcing:

1. Discover how to engage your audience effectively through outsourcing social media customer service.

2. Collect information about the target audience.

3. Social media serves as a primary platform for customer complaints and communication.

4. Boosting your content will enhance your brand visibility.

5. Gain access to enhanced analytics tools to elevate the quality of your services like never before.

Get faster response times and happier customers with outsourced social media care

meeting with friends

Hire a call center outsourcing provider to grow
with Call Point Business Solutions

Adapt to meet the diverse needs of all your customers.

Enjoy unmatched flexibility with an outsourced call center. Call Point Business Solutions provides 24/7 customer service regardless of your location or your customers'. We tailor our coverage to your specific needs.

Expand your reach

What's the biggest advantage of not being tied down to a specific time zone? Well, you gain the ability to connect with your audience from anywhere. This makes reaching out much simpler and accelerates your company's growth. And it's all achievable when you partner with a call center outsourcing company such as Call Point Business Solutions.

Minimize the response time as much as you can

At Call Point Business Solutions, we uphold the highest service standards. This entails promptly answering all calls to maintain a consistently excellent customer experience. Our aim is to foster a loyal customer base who can rely on receiving superb service every time.

Guarantee optimal customer service

Call Point Business Solutions employs trained call center consultants dedicated to delivering top-notch services. Ensuring your customers receive exceptional service helps prevent backlogs of unanswered calls and disgruntled customers. Outsourcing your contact center guarantees your customers receive the finest services available in the market.

Ensure the security of all your conversations.

Call Point Business Solutions holds PCI/DSS and ISO certifications, ensuring the security of your customers' data. With that assurance, you can focus your resources on managing and expanding your business operations.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

..and we can do a lot more.

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